For further information please contact our Talent Specialist:

Shiv | 224-507-1273

Title: Field Service Technician

Location: Appleton, WI

Duration: Full time

Description:

Primary Responsibilities:

• Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.

• Use electro-mechanical skills to repair devices. Client provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.

• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.

• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

• Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture

- Clear expectations in reference of call load, territory alignment and client satisfaction

- Thorough knowledge base of the equipment and inventory needs to support your territory

- Actively and correctly completing service calls independently.