Role: IT Coordinator

Experience: 2+ years

Location: Hyderabad

Overview:

IT Infrastructure Management:

• Oversee the design, installation, and maintenance of the company's IT infrastructure (network, servers, computers, etc.).
• Manage the installation, configuration, and upgrading of hardware and software systems.
• Ensure all IT systems are up to date and functioning optimally.

Network Administration:

• Administer and monitor the organizations network to ensure its stability, security, and efficiency.
• Set up and maintain LAN, WAN, and VPN networks. Troubleshoot network issues and implement corrective actions as necessary.

Cybersecurity:

• Implement and enforce security measures to protect company data and IT systems.
• Regularly monitor for security vulnerabilities and address potential risks.
• Conduct data & email backups and disaster recovery plans.

Technical Support:

• Provide technical support to employees regarding IT-related issues (e.g., hardware, software, network).
• Resolve technical problems and assist with software or hardware installations.

Software and Systems Management:

• Oversee the management and updates of software applications used within the company.
• Evaluate and recommend new software or tools to enhance business operations.
• Ensure compatibility of all software and systems with the companys infrastructure.

IT Strategy and Planning:

• Assist in the development and execution of the companys IT strategy and policies.
• Identify areas for improvement and propose new technology solutions that align with the companys goals.
• Collaborate with other departments to implement and integrate IT solutions.

Vendor Management:

• Manage relationships with external vendors, including service providers for software, hardware, and cloud services.
• Negotiate contracts, monitor service-level agreements (SLAs), and ensure vendors meet performance expectations.

Documentation and Reporting:

• Maintain accurate records of IT assets, licenses, and configurations.
• Prepare regular reports on system performance, IT costs, and other relevant metrics.
• Document all IT processes and procedures to ensure consistency and compliance.

Project Management:

• Lead or participate in IT projects, ensuring they are delivered on time and within budget.
• Work with cross-functional teams to implement new IT solutions or upgrades.

Others:

• Responsible for Procurement (including placing of PO ) / Repair / Replacement / Functioning of all the IT Equipment in the office (including refilling of the requisite ink toners)
• Responsible for the Functioning of IT Equipment including IT Projector and ensure they are all switched off before leaving office.
• Responsible for updation of Desginations in the Outlook Profile and also removal of associate name after exit.
• Responsible for Enable / Disable / Technical issue/ New connection, if any, pertianing to BSNL Intercom no.