Position: Head – Retail Operations

Location: Surat

Experience: 15 – 18 Years

Job Summary:

We are seeking a visionary and results-driven Head of Retail Operations to lead and manage the overall retail strategy and operations across multiple outlets. The role involves P&L ownership, sales growth, operational excellence, team leadership, and customer experience enhancement. The ideal candidate should have extensive experience in managing multi-store retail operations, preferably in the healthcare, pharmacy, or wellness industry, with proven ability to drive business growth and scale operations.

Key Responsibilities:

• Develop and execute retail operations strategy aligned with business objectives.
• Provide P&L leadership for all retail outlets, ensuring profitability and cost optimization.
• Drive sales, revenue growth, and customer retention across all stores.
• Standardize and enforce SOPs, compliance, and quality standards in line with healthcare/retail norms.
• Lead, mentor, and motivate a large operations and store management team to achieve performance excellence.
• Oversee store expansion, location strategy, and new outlet setup.
• Collaborate with marketing and business development teams to design promotions, loyalty programs, and branding initiatives.
• Analyze retail performance metrics (sales, footfall, conversion rates, shrinkage, inventory turns, etc.) to optimize operations.
• Build and maintain strong vendor, distributor, and supply chain relationships.
• Ensure compliance with healthcare regulations, safety norms, and internal audit standards.
• Implement technology-driven solutions (ERP, POS, CRM) for efficient retail management.
• Report directly to senior leadership/CEO with strategic insights and operational performance dashboards.

Key Requirements:

• Graduate / MBA (Retail, Operations, Healthcare Management preferred).
• 15 – 18 years of progressive experience in retail operations, with at least 5 years in a senior leadership role.
• Strong background in multi-store management (healthcare, pharmacy, wellness, FMCG, or organized retail).
• Demonstrated expertise in P&L management, sales growth, and operational scale-up.
• Excellent leadership, strategic thinking, and decision-making skills.
• Strong interpersonal and communication abilities to collaborate across functions.
• Proficiency in MS Office, ERP, POS, CRM systems, and retail analytics tools.