Customer Relationship Management Manager

Bangalore
Full-Time
Fresher: Less than 1 year
15K - 50K (Per Month)
Posted on Jan 09 2024

About the Job

Skills

Communication
Customer Relationship Management (CRM)
Customer Satisfaction
good behaviour
Team Management
Sales manager

Company Overview


At Dharani Infotek HR Consultancy, our mission is to assist organizations in achieving their full potential by optimizing their most valuable asset: their people. We believe that a well-managed workforce is the cornerstone of success, and our goal is to provide strategic HR guidance that drives growth, enhances employee engagement, and ensures legal compliance. With 11-50 employees, our company is a leading IT and Non IT consultancy in the industry.


Job Overview


We are hiring a Customer Relationship Management Manager to join our team at Dharani Infotek HR Consultancy. As a CRM Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate for this role should have less than 1 year of experience as a fresher. Salary range is negotiable based on skills and experience.


Qualifications and Skills


  • Excellent communication and interpersonal skills
  • Proven experience in customer relationship management
  • Ability to build and maintain strong client relationships
  • Strong problem-solving and decision-making abilities
  • Good understanding of customer needs and market trends
  • Ability to work in a fast-paced and dynamic environment
  • Team management skills
  • Sales management skills
  • Proficiency in CRM software


Roles and Responsibilities


  • Develop and implement effective customer relationship management strategies
  • Build and maintain strong relationships with existing clients through regular communication
  • Identify and understand customer needs and requirements
  • Ensure customer satisfaction and resolve any issues or concerns
  • Generate new leads and convert them into clients
  • Collaborate with the sales team to maximize revenue and achieve targets
  • Provide guidance and support to the customer service team
  • Stay updated with industry trends and competitor activities
  • Prepare reports on customer feedback and market trends





About the company

At DharaniInfotek HR Consultancy, our mission is to assist organizations in achieving their full potential by optimizing their most valuable asset: their people. We believe that a well-managed workforce is the cornerstone of success, and our goal is to provide strategic HR guidance that drives growth, enhances employee engagement, and ensures legal compliance.

Industry

IT & Non IT Consultancy

Company Size

11-50 Employees

Headquarter

Bangalore

Other open jobs from Dharani Infotek HR Consultancy