CEC Officer - Inbound - Retail Liabilities

- Department Customer Experience Center

Location Thane/Noida/Bangalore

Reporting Relationship CEC – Team Leader - Inbound

Position Grade Assistant Manager

- Graduates only can apply (Any except BSC IT, MBA/CA/Dr.)

- 1-2 years with 6 months which should to be in customer service role - Understanding of

call center industry an advantage

- Candidates with excellent comms (B29) with basic computer knowledge needed.

> Key requirement

To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to

customer &;satisfaction

 To identify and convert the opportunities for cross selling (banking product) on customer&;s call

 Responsible for quality communication and customer servicing within laid down productivity and

service benchmarks.

- Shift Timings : Rotational Males - 24*7 , Females - 7 am to 8 pm (Any 9 hours)

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Salary : Up to 3,00,000 LPA

- Age - Up to 30 years

- No transportation facility.

- Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur) , Airoli to Seawoods.

No western line

• - Rounds of Interview : HR, TL, Team Manager round.