Demographic HR Services, A New Generation Skill Development and Manpower Recruitment Company. We are in the business of providing the organization with a full-service recruitment solution to efficiently screen and select the most qualified candidate for their current job opening.We have been working for IT- ITES, Non-IT, banking, Travel & RetailIndustry. We have a team of efficient Recruiters and Support Staff whoare expert enough to fulfill the requirements of our clients based inDelhi/NCR. We have our own huge database to take care of all sorts ofrequirements in the industry.

Company Overview Demographic HR Services is a New Generation Skill Development and Manpower Recruitment Company. We specialize in providing organizations with a full-service recruitment solution to efficiently screen and select the most qualified candidates for their job openings. With a team of efficient Recruiters and Support Staff, we cater to clients in various industries, including IT- ITES, Non-IT, banking, Travel, and Retail. With our extensive database and expertise in the industry, we ensure the fulfillment of all our clients' requirements. Job Overview We are seeking a Customer Care Executive to join our team at Demographic HR Services. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Mumbai, Maharashtra, India. The ideal candidate will have 1 to 3 years of experience in a similar role and possess exceptional communication and interpersonal skills. Qualifications and Skills <ul><li>1 to 3 years of experience in a similar customer care role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multi-task and prioritize tasks effectively.</li><li>Good knowledge of customer service principles and practices.</li><li>Proficient in using CRM software and other relevant tools.</li><li>Strong interpersonal skills and the ability to build rapport with customers.</li><li>Ability to work well in a team environment.</li><li>Flexibility to work in rotational shifts, including weekends as required.</li><li>Knowledge of international BPO, call center, and technical support processes is desirable.</li><li>Experience in the travel industry is a plus.</li></ul> Roles and Responsibilities <ul><li>Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.</li><li>Handle incoming and outgoing customer calls and emails professionally.</li><li>Identify and assess customer needs to achieve customer satisfaction.</li><li>Maintain a high level of product knowledge to effectively answer customer queries.</li><li>Manage and update customer information in the CRM system.</li><li>Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.</li><li>Escalate unresolved customer issues to the appropriate department.</li><li>Follow communication scripts and guidelines to provide consistent and accurate information to customers.</li><li>Meet individual and team performance targets and KPIs.</li><li>Adhere to company policies and procedures.</li><li>Stay updated with industry trends and best practices in customer service.</li><li>Provide feedback to management regarding customer concerns and suggestions for improvement.</li></ul>

We are Hiring for International BPO Top BPO In Gurgaon Virtual Interview Customer Care Executive Voice Process Salary 30k - 40k Rotational Shift 5 Days Working Immediate Joiners Handling the Customer Query &amp; Provide proper Resolution. Graduate &amp; Undergraduate Both 1 Year International BPO Experienced WhatsApp ur cv @ 7703948433