Company Overview

Delta Corp Limited (Delta Corp) is the only listed Gaming & Hospitality company in India, with a diverse portfolio that includes offshore and land-based casinos, as well as hospitality services under Deltin Casinos & Hotels. Additionally, Delta Corp has expanded into online gaming with its site 'Adda52.com' and investments in other gaming platforms. It is headquartered in Daman and Diu, with a workforce of 1,001-5,000 employees.

Job Overview

Delta Corp Ltd. is seeking a highly skilled Duty Manager for a Senior position at our Daman location. This full-time role requires a passionate individual with up to 10 years of relevant work experience. The ideal candidate will have key responsibilities in managing day-to-day operations while ensuring superior service delivery aligns with the company’s standards.

Qualifications and Skills

• Leadership (Mandatory skill) - Demonstrated ability to lead and motivate a team to achieve targets and deliver superior performance.
• Customer Service (Mandatory skill) - Expertise in providing exceptional customer service to ensure customer satisfaction and loyalty.
• Problem Solving (Mandatory skill) - Proficiency in identifying issues promptly and developing efficient solutions to enhance operations.
• Excellent Communication - Ability to effectively convey information and liaise with clients, colleagues, and management for successful outcomes.
• Time Management - Skilled in managing multiple tasks simultaneously while adhering to deadlines without compromising quality.
• Team Management - Experience in supervising team dynamics and optimizing team performance for optimal operational efficiency.
• Conflict Resolution - Capable of addressing conflicts constructively by employing resolution techniques to maintain a positive workplace.
• Decision Making - Competency in making informed decisions that align with company goals and enhance operational productivity.

Roles and Responsibilities

• Oversee daily operations of the gaming and hospitality facilities, ensuring top-notch service delivery and compliance with company standards.
• Manage and motivate a team of professionals to achieve operational excellence and deliver exceptional guest experiences.
• Develop and implement strategies to enhance customer satisfaction and operational efficiency.
• Ensure all operational issues are addressed and resolved in a timely and effective manner to maintain service quality.
• Foster a collaborative workplace environment, encouraging team growth and development through effective leadership strategies.
• Monitor and analyze operational performance metrics, initiating performance improvement initiatives as needed.
• Provide regular reports and feedback to senior management on operational activities and progress.