Company Overview

Our client is a BPO services company located in Bangalore, Karnataka, India. With a team of dedicated professionals and a strong focus on customer satisfaction, we aim to provide top-notch services to our clients. With over 201-500 employees, we are committed to delivering excellence in every aspect of our business.

Job Overview

We are seeking a highly skilled and experienced Operations Manager to join our team at Delphic Jobs. As the Operations Manager, you will be responsible for overseeing and managing all operational aspects of our company. This includes ensuring the smooth and efficient operation of our business processes, optimizing resources, and meeting organizational goals.

Qualifications and Skills

• Bachelor's degree in business administration or a related field
• Proven experience working as an Operations Manager or in a similar role
• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Exceptional organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficient in using operation management software and tools
• Sound knowledge of industry best practices and trends
• Ability to thrive in a fast-paced and dynamic environment
• Exceptional attention to detail and accuracy

Roles and Responsibilities

• Develop and implement operational policies and procedures to ensure efficient and effective workflows
• Manage and monitor day-to-day operations, including inventory management, supply chain, and logistics
• Analyze business performance and identify areas for improvement
• Collaborate with cross-functional teams to streamline processes and enhance productivity
• Ensure compliance with regulatory requirements and industry standards
• Monitor and manage key performance indicators (KPIs) to drive operational excellence
• Identify and execute cost-saving initiatives without compromising quality
• Build and maintain strong relationships with vendors, suppliers, and clients
• Recruit, train, and mentor staff to ensure a high-performing team
• Conduct regular performance reviews and provide constructive feedback to team members