Company Overview

Delphic Jobs is a Recruitment services company based in Bengaluru, Karnataka, India. With over 201-500 employees, we specialize in providing top-notch services to our clients. We are dedicated to delivering exceptional results and maintaining long-term relationships with our customers.

Job Overview

We are looking for an experienced Operation Team Leader to join our team at our client location As the Operation Team Leader, you will be responsible for ensuring the smooth and efficient operation of our company. This is a senior role requiring 7 to 10 years of experience in operations management. The position is based in Bengaluru, Karnataka, India and the employment type is Full-Time.

Qualifications and Skills

• Bachelor's degree in Business Administration or a related field
• Proven experience in operations management, with at least 7 to 10 years in a leadership role
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Proficient in Microsoft Office Suite
• Knowledge of industry-specific software and tools
• Ability to work under pressure and meet tight deadlines
• Experience in the consumer services industry is preferred

Roles and Responsibilities

• Lead and manage a team of operations personnel to achieve departmental goals
• Develop and implement operational policies and procedures
• Monitor and analyze operational performance metrics to identify areas for improvement
• Ensure compliance with company policies and regulations
• Coordinate and collaborate with other departments to optimize operational efficiency
• Provide coaching and training to team members to enhance their skills and performance
• Identify and implement process improvements to streamline operations
• Manage budgetary and resource allocation for the operations team
• Resolve any escalated issues or disputes that may arise
• Stay updated with industry trends and best practices in operations management