Job Description: What would you be required to do? • Attending to all client phone call enquiries received from newspaper inserts, references ,newspaper ads or marketing activities. • Validation of client information as per our criteria and recording of the same in internal databases • Fix appointment of the clients for the experience center visits. Meet and greet them once they visit. • Be the intermediary between them and Sales team for initial requirements. • Post the initial conversation the CRM would schedule and coordinate the meetings with the client. • Give a tour of the experience center if needed. • The CRM shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same. • The CRM shall keep a record and maintain the data of all the meetings and visits in a diligent manner. What skills we are looking for? • Preferably Masters’/ bachelor’s degree or 3+ years’ experience in client relations • Proven record in handling HNI clients in luxury sector for 3+ years • Excellent communication and interpersonal skills • Proficiency in Microsoft Office • Passion and dedication towards client servicing • Must be a good listener and pay attention to detail. Skills needed • Prior experience in dealing with HNI clients. • Excellent proficiency in verbal and written communication. • Basic know-how of any ERP system