Quality Auditor BPO
Quality Auditor BPO47
Applications
47
Applications
Pune
Full-Time
Junior (1 to 3 years)
₹ 2L - ₹ 4L (Per Year)
Posted on Jul 01 2022
About the Job
Skills
- Must Have 1 Year of Experience with BPO as Quality Auditor only.
- Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate calibration sessions and adherence towards enhancing calibrated process performance.
- Execute and follow-up on the Coaching & Action Plans.
- Work on the latest quality systems used.
About the company
DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with the state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns. DBSâs existing operation is a 1200 workstation facility, which would be scaled up by another 200 in a short span of time. It currently owns three ...Show More
DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with the state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns. DBSâs existing operation is a 1200 workstation facility, which would be scaled up by another 200 in a short span of time. It currently owns three centers with a total capacity of around 1200 seats.
We are based out of Mumbai & Pune in two different places of major ITES and BPO activity in the country. We also cater to various other processes such as customer care, tech support, Debt collection, Surveys, corporate reception, and messaging in the Inbound call center domain. In the outbound call center, we cater to direct telemarketing, Upsell/cross-sell, direct mail follow-up, appointment scheduling, and surveys.
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Industry
Telecommunications
Company Size
201-500 Employees
Headquarter
Pune
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