Quality Analyst – Hybrid | Ghatkopar, Mumbai

🚀 Join Our Team & Elevate Customer Experience!

Are you someone who has a keen eye for detail and a passion for improving customer interactions? Do you take pride in ensuring top-notch quality in every conversation? If yes, we want YOU on our team!

📍 Location: Ghatkopar, Mumbai (Hybrid Mode)

🎯 Experience: Minimum 1 year as a Subject Matter Expert (SME), Quality Analyst (QA), or Team Lead

🚀 Availability: Immediate joiners preferred

💻 Requirements: Must have a laptop and a stable WiFi connection

💡 What You’ll Do:

✅ Monitor & Evaluate customer interactions to ensure high-quality service delivery

✅ Analyze & Identify key improvement areas to enhance process efficiency

✅ Coach & Train team members with actionable feedback for performance enhancement

✅ Ensure Compliance with company policies, quality standards, and best practices

✅ Collaborate & Innovate with internal teams to drive service excellence

🎯 What We’re Looking For:

✔️ Strong Communication Skills – You can articulate thoughts effectively and converse fluently in English

✔️ Detail-Oriented Mindset – You notice the small things that others miss

✔️ Problem-Solving Ability – You can identify challenges and offer solutions

✔️ Tech-Savvy & Adaptable – You’re comfortable working with digital tools and remote setups

✔️ Self-Motivated & Proactive – You don’t wait for directions; you take charge!

🌟 Why Join Us?

✨ Work with exciting D2C brands and gain experience across multiple business operations.

✨ Direct impact – collaborate with leadership and shape key processes.

✨ Learn & grow – clear pathways for career advancement and leadership roles.

✨ AI-driven future – be part of an evolving digital landscape!

🚀 Ready to elevate customer experience? Apply now and be a part of our journey!