Join Our Team as a Knowledgebase & Quality Manager! 🚀

Location: Hybrid (3 days in-office at Ghatkopar, Mumbai & 3 days remote)

Salary: ₹2,52,000 - ₹2,76,000 per year (negotiable based upon work experience)

Job Type: Full-time, Permanent

About Us:

At Datastraw, we’re all about seamless customer support and cutting-edge automation! We work with top D2C brands, helping them streamline backend operations and enhance customer experiences. If you love organizing information, training teams, and making processes smarter with AI, this is the role for you!

What You’ll Do:

📚 Build & Manage Our Knowledgebase:

• Keep track of customer queries across emails, WhatsApp, calls & Freshdesk.
• Create a structured, easy-to-use knowledge base with clear FAQs and responses.
• Continuously update and refine information to improve agent efficiency.
• Make the knowledge base AI-ready for future chatbot automation!

✅ Ensure Quality & Train Agents:

• Review agent responses to ensure they’re accurate, professional, and on-brand.
• Spot areas where agents need improvement and provide targeted training.
• Work with the operations team to ensure every customer gets top-notch support.

📊 Analyze & Improve Customer Support:

• Track trends in customer queries to identify recurring issues and improve processes.
• Share weekly & monthly reports on agent performance and customer interactions.
• Collaborate with the AI tools to boost automation and efficiency.

What We’re Looking For:

✔ 1-3 years of experience in customer support, operations, or knowledge management.

✔ Familiarity with eCommerce tools (Shopify, WhatsApp API, Freshdesk).

✔ Strong analytical & documentation skills – you know how to structure information effectively.

✔ Passion for quality audits, training, and process optimization.

✔ Excited about using AI & automation to improve customer support!

Why Join Us? 🌟

✨ Work with exciting D2C brands and gain experience across multiple business operations.

✨ Direct impact – collaborate with leadership and shape key processes.

✨ Learn & grow – clear pathways for career advancement and leadership roles.

✨ AI-driven future – be part of an evolving digital landscape!

Perks & Benefits:

💰 Performance bonus

🏥 Paid sick leave

🖥 Hybrid work setup

Ready to Apply? 🎯

If you’re detail-oriented, love improving customer support, and want to make a real impact, we’d love to hear from you! Apply now! 🚀

(Email us at- soumana.ghosh@datastraw.in)