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<ul><li>Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling</li><li>Improve employee and client retention rates through active communication and problem-solving efforts</li><li>Continue education in management, organization and team-building skills</li><li>Manage employee schedules and troubleshoot scheduling conflicts as they arise</li><li>Order supplies and equipment as needed</li><li>Establish team atmosphere through leadership and employee development</li></ul>

<ul><li>Check In, Check Out, Call Handling, Answer any questions guests have, Take reservations on the phone, Maintain the record of guests that have checked in and out, Arrange transportation for guests, Update Online Booking in System, Customer Satisfaction (Guest Feedback, Social Media Review), Have a good knowledge of all systems and standard operating procedures of front office.</li></ul>

<h3>Front Office Manager Responsibilities:</h3><ul><li>Supporting, training, and supervising front office staff.</li><li>Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.</li><li>Handling customer complaints and special requests.</li><li>Scheduling staff shifts and managing other HR-related tasks.</li><li>Maintaining an orderly appearance throughout the reception area.</li><li>Monitoring stock and ordering office supplies, including stationery and information leaflets.</li><li>Preparing monthly management reports on customer feedback, bookings, and cancellations.</li><li>Managing the departmental budget.</li><li>Updating files and records.</li><li>Enforcing all cash-handling, checking, and credit procedures.</li></ul> <h3>Front Office Manager Requirements:</h3> <ul><li>Great interpersonal and communication skills.</li><li>Excellent problem-solving skills.</li><li>Basic accounting skills.</li><li>The ability to remain positive and focused in a fast-paced environment.</li><li>Good time management skills.</li><li>Great computer skills and the ability to learn new skills quickly.</li><li>A professional appearance.</li></ul> Location: Amritsar, Punjab.

Dara Royale

Assistant Front Office Manager

Front Office Associate

Front Office Manager