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#Cisco UCCE Administrator

Job Title: Cisco UCCE Administrator

Location: Remote

Experience: 6 to 10 Years

Notice Period: Immediate to 15 Days

Job Description:

⭐ We are seeking an experienced Cisco UCCE (Unified Contact Centre Enterprise) Administrator with expertise in designing, implementing, and managing Cisco UCCE solutions.

⭐ The ideal candidate will also have hands-on experience in integrating UCCE systems with Azure cloud services, enabling seamless workflows and modern contact centre capabilities.

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#Key Responsibilities Must have Skills:

⭐ Cisco UCCE Setup and Administration: Design, implement, and configure Cisco UCCE solutions, including associated components like CVP, ICM, and Finesse. Perform end to end system setup, deployment, and testing.

⭐ Manage and maintain UCCE environments. Analyse call routing, reporting, and workforce management. Implement advanced features like omnichannel communication, call recording, and analytics.

⭐ Support integration with third-party application like Azure, API etc. ⭐Knowledge on installation and configuration of following services: Call Manager

• Router

• Logger

• AWHDS

• CUBE Gateway

• Virtual Voice Browser

• CVP Call Server

• CVP VXML Server

• Operation Console

• Media Server

• Reporting Server

• Agent PG

• VRU PG

• Finesse CTI Server

• CUIC Knowledge on ICM Scripting

• CVP IVR application development

• Finesse CTI Screen development  Good to have Skills Azure Integration: Integrate Cisco UCCE systems with Azure services, such as Azure Bot Services, Azure Communication Services (ACS), and Azure Event Grid. Ensure secure and reliable connectivity between on-premises UCCE systems and Azure cloud environments.