5 years ago we grew beyond the likes of phone cases and screen guards, the only few smartphone accessories available. We thought Why not something fun? Something cool? So here we are on our mission to bring modern trends in smartphone and smartwatch accessories to your doorsteps. Our Best-Sellers: Cable Protectors Headphon Cushions Cable Organizers Earphone Eartips Smartwatch Straps Website- www.crysendo.comAmazon- www.amazon.in/crysendoEmail- orders@crysendo.com

Job Description:<ul><li>Answering and responding to calls and emails in a professional manner.</li><li>Explaining the product and services offered by the company.</li><li>Converting customer inquiries to orders.</li><li>Ensuring minimal turnaround and response time to all customer queries</li><li>Resolving customer complaints brought to your attention.</li></ul>Required Skills:<ul><li>Work Experience: 0-2 years</li><li>Excellent spoken and written English communication</li><li>Exceptional service orientation and ability to provide timely solutions.</li><li>A quick learner and exceptional ability to make decisions</li><li>Excellent phone etiquette and active listening abilities</li></ul>Company Description:<ul><li>Industry: E-commerce</li><li>Location: Turbhe MIDC, Behind Hotel IBIS, Navi Mumbai 400705</li><li>Timings: Monday to Saturday 8:30 am to 5:00 pm</li></ul>Company Benefits:<ul><li>Stable, Full-Time Employment</li><li>Paid Training</li><li>Opportunity for Fast Growth</li><li>Performance Incentives</li></ul>Job Types: Full-time, Permanent, FresherSalary: ₹12,000.00 - ₹15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental pay types:<ul><li>Commission pay</li><li>Performance bonus</li><li>Quarterly bonus</li><li>Yearly bonus</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Navi Mumbai, Maharashtra (Required)</li></ul>Work Location: In personSpeak with the employer<a href="https://in.indeed.com/jobs?q=&amp;l=India&amp;fromage=1&amp;start=40&amp;vjk=19395df3d7274d30&amp;advn=3605052320207482#MosaicProviderCallToApplyFeedback" rel="noopener noreferrer" target="_blank">+91 7021458244</a>Report job

Company Overview Crysendo, a reputable company in the retail appliances, electrical, and electronic equipment industry, has been revolutionizing the smartphone and smartwatch accessories market for the past 5 years. We offer a wide range of trendy and high-quality accessories, including cable protectors, headphone cushions, cable organizers, earphone eartips, and smartwatch straps. With our mission to bring modern trends to our customers' doorsteps, Crysendo has become a trusted name in the industry. Job Overview We are looking for a Customer Care Executive to join our team at Crysendo. As a Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer queries and issues. This is a full-time position located in Mumbai, Maharashtra, India. Qualifications and Skills <ul><li>High school diploma or equivalent qualification</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and decision-making abilities</li><li>Empathy and patience while dealing with customer queries and complaints</li><li>Ability to multi-task and prioritize in a fast-paced environment</li><li>Attention to detail and accuracy in handling customer orders and information</li><li>Basic computer skills and proficiency in using customer service software</li><li>Positive attitude and a passion for delivering exceptional customer service</li><li>Experience in a customer service role is preferred, but not required</li></ul> Roles and Responsibilities <ul><li>Provide excellent customer service by responding to customer inquiries in a timely and professional manner</li><li>Resolve customer complaints and issues promptly and effectively</li><li>Assist customers in choosing the right products based on their needs and preferences</li><li>Process customer orders, returns, and exchanges accurately</li><li>Maintain customer records and update customer information in the database</li><li>Collaborate with other teams to ensure customer satisfaction and timely resolution of issues</li><li>Stay updated with product knowledge and upcoming trends in the smartphone and smartwatch accessories industry</li><li>Handle customer escalations and provide appropriate solutions</li><li>Identify opportunities for process improvements and share customer feedback with the relevant teams</li><li>Adhere to company policies and procedures to ensure customer data security and privacy</li></ul>