Company Overview

Crox Consulting Inc, headquartered in Lincolnwood, IL, and with an office in Noida, India, is a global leader in consulting and IT services. We specialize in recruitment, staffing, and providing innovative solutions customized to various verticals and horizontals. With industry expertise and commitment to excellence, we aim to deliver successful projects across the globe, serving Fortune 500 clients and ensuring top-notch service levels.

Job Overview

Crox Consulting Inc is seeking a Senior Recruitment Account Manager to join our team in Noida. This full-time role requires a professional with 7 to 10 years of experience in managing recruitment accounts and delivering exceptional client service. The successful candidate will play a critical role in strengthening our client relationships and driving recruitment processes forward.

Qualifications and Skills

• Demonstrated expertise in customer relationship management in a recruitment or staffing environment, with proven track record in building and maintaining client relationships (Mandatory skill).
• Strong negotiation skills to manage contracts and close deals effectively, ensuring mutual benefit for clients and the organization (Mandatory skill).
• Experience with CRM software, with a strong preference for candidates familiar with Salesforce, to manage customer interactions efficiently.
• Solid data analysis skills to interpret recruitment data and trends, providing actionable insights that inform strategic decisions.
• Proficiency in Microsoft Excel to manage and analyze data, create reports, and track recruitment metrics with precision.
• Exceptional communication skills, both verbal and written, to effectively convey information and foster strong internal and client relationships.
• Strong problem-solving skills with the ability to think creatively and innovatively to resolve client and recruitment challenges.
• Experience in the recruiting industry, with a deep understanding of recruitment processes, industry standards, and best practices.

Roles and Responsibilities

• Manage and nurture client relationships, serving as the primary point of contact for recruitment account management.
• Negotiate terms and agreements with clients, ensuring favorable conditions that align with company objectives and client needs.
• Leverage CRM tools to manage client interactions and ensure seamless communications and service delivery.
• Analyze recruitment data to identify trends, prepare strategic reports, and provide insight to optimize recruitment processes.
• Utilize Microsoft Excel for tracking and reporting recruitment metrics, ensuring data accuracy and availability for decision-making.
• Collaborate with recruitment teams to ensure client requirements are met and exceed expectations, delivering high-quality results.
• Resolve client and recruitment-related issues with effective problem-solving strategies, maintaining client satisfaction and trust.
• Advise on recruitment strategies, utilizing industry insights and analytics to support clients in achieving their recruitment goals.