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Customer Service Manager

Bhubaneswar
Full-Time
Fresher: 1 to 5 years
15K - 20K (Per Month)
Posted on Apr 26 2025

About the Job

Skills

Multilingual Communication
Problem Solving
Empathy
CRM Software (e.g., Salesforce)
Zendesk
Live Chat Support Tools
Active Listening
Data Entry

1- Act as the primary point of contact for clients during the event planning and execution process.


2- Conduct meetings with clients to understand their event requirements, expectations, and preferences.


3- Build and maintain strong client relationships through effective communication.


4-Collaborate with internal teams (production, design, finance) to ensure client needs are met.


5-Provide clear and detailed briefs to the production team based on client requirements.


6-Assist in the development and delivery of presentations showcasing event proposals and ideas.


7-Coordinate with the production team to oversee on-site event execution.


8-Support the preparation of quotations and assist in managing client budgets.


9- Ensure timely delivery of supporting materials (e.g., photos, samples) required by clients.

Monitor the successful delivery of events to meet or exceed client expectations.


REQUIREMENTS:


1-Bachelor's degree in Event Management, Marketing, Business, or any management related field.


2-Proven experience in client servicing within the event management sector.


3-Freshers are also welcome.

About the company

We are an Experiential Marketing Agency revolutionizing what's next to create with the best customer experience in Event Production, Brand Activation, Promotional Activation.

Industry

Events Services

Company Size

2-10 Employees

Headquarter

Bhubaneswar, Odisha

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