We are about pedaling-a passionate community of cyclists. Our goal is to spread the love of cycling and make it more accessible to everyone. We are committed to providing the best cycling experience by combining craftsmanship with innovation using world-class components. Our bikes are engineered uniquely for both off-road and on-road riding. We have a variety of bikes to choose from, ranging from muddy roads to flat terrain.

<ul><li>Manage&nbsp;large&nbsp;amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team&nbsp;sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><h2>Requirements and skills</h2><ul><li>Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma</li></ul>

We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes.Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.Require accountant with proficency in accounting softwares .

Company DescriptionAt Cradiac, we are a passionate community of cyclists committed to spreading the love of cycling and making it more accessible to everyone. We engineer world-class bicycles designed for both off-road and on-road riding, uniquely crafted to provide the best cycling experience. With a focus on craftsmanship and innovation, our bikes are made with the best components.Role DescriptionThis is a full-time on-site role for a Purchasing Manager- Bicycle located in Ludhiana. The Purchasing Manager- Bicycle will be responsible for strategizing purchasing activities, maintaining vendor relationships, negotiating prices, and ensuring timely deliveries. The role also entails sourcing and auditing suppliers, reviewing purchase orders, inventory management, and managing the purchasing team.Qualifications<ul><li>Bachelor's or Master's degree in Supply Chain Management, Business Administration, or a related field</li><li>At least 5 years' experience in purchasing and sourcing, preferably in the bicycle or related industry</li><li>Strong knowledge of procurement processes and practices, supply chain management, and inventory management</li><li>Demonstrated ability to negotiate deals, build and maintain vendor relationships, and think strategically</li><li>Excellent communication, leadership, and teamwork skills</li><li>Strong analytical and problem-solving skills</li><li>Proficient in Microsoft Office Suite, ERP, and purchasing software/tools</li><li>Experience managing a team of purchasing professionals is a plus</li></ul>