Junior Network Support Engineer

Location: Trivandrum

Experience: 6 months – 2 years

We are looking for a CCNA-completed skilled professional who can manage the daily activities of local and wide area network systems, perform diagnostics, and schedule preventative maintenance. Responsible for installation, administration, and testing of network servers operating system software, hubs, routers, switches, cabling, etc.

Job Description

• Ensure that the assigned infrastructure at the client is configured, installed, tested, and operational.
• Investigate first-line support calls assigned and identify the root cause of incidents and problems.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Monitor infrastructure remotely.
• Ensure the efficient and comprehensive resolution of incidents and requests.
• Report and escalate issues to 3rd party vendors if necessary.
• Perform the necessary handover procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and shortcomings.

Required skills

• Firewall and security skills.
• Networking design skills.
• Programming Language.
• Cloud Computing skills.
• Networking skills.
• Basic knowledge of operating systems.
• Good communication skills.
• Problem-solving and troubleshooting skills.