Company Overview

Conneqt Business Solutions, headquartered in Bangalore, is a leading player in the ITES Services, IT Consulting, and BPO industry. Focused on delivering superior customer experiences and simplifying business processes, Conneqt Business Solutions is committed to creating sustainable value for its stakeholders. Discover more about us at conneqtcorp.com.

Job Overview

We are looking for a motivated and skilled individual to join our team as a Debt Recovery Field Officer. This junior-level position is based in Coimbatore and requires 1 to 3 years of experience in the industry. As a full-time position, you will play a crucial role in managing and recovering debts, utilizing your expertise to negotiate and employ debt collection software effectively.

Qualifications and Skills

• Proven experience with debt collections (Mandatory skill) and ability to manage complex recovery cases efficiently.
• Strong negotiation skills with the ability to influence and engage with clients to achieve desired outcomes.
• Proficiency in using debt collection software to streamline recovery processes and enhance efficiency.
• Solid understanding of credit analysis techniques to assess debtor's financial circumstances.
• Exceptional communication skills for effective interaction with diverse clients and internal teams.
• Experience in data analysis to identify trends, problems, and solutions in debt recovery.
• Ability to utilize customer relationship management (CRM) systems to maintain accurate records of interactions.
• Knowledge of regulatory compliance to ensure all recovery activities are within legal and ethical boundaries.

Roles and Responsibilities

• Engage with clients to recover outstanding debts and negotiate repayment plans that suit their financial situation.
• Utilize advanced debt collection software to track, analyze, and manage overdue accounts.
• Conduct thorough credit analysis to evaluate and report on debtor's repayment capabilities.
• Maintain regular communication with debtors to ensure ongoing payments and resolve any arising issues.
• Collaborate with internal departments to improve collection techniques and strategies.
• Ensure all collection activities comply with company and industry regulations.
• Prepare detailed reports on recovery activities, showing performance metrics and areas for improvement.
• Work towards achieving individual and team-based recovery targets while maintaining a high standard of service.