Company Overview

Conneqt Business Solutions exists to deliver superior Customer Experience by continually simplifying business processes and creating sustainable value for all stakeholders. As a leader in the ITES, IT Consulting, and BPO industry, Conneqt Business Solutions is headquartered in Bangalore and employs between 5,001-10,000 people. For more information, visit our website at Conneqt Business Solutions.

Job Overview

We are seeking a highly motivated Fresher to join our team as a Debt Recovery Agent. The ideal candidate will have excellent negotiation and communication skills, and a passion for customer service. This position is crucial in ensuring that outstanding debts are collected in a timely and professional manner while maintaining a positive customer relationship.

Qualifications and Skills

• Strong negotiation skills with the ability to persuade customers to settle outstanding debts.
• Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
• Proficient in problem-solving with a keen attention to detail to accurately record interactions and transactions.
• Persistent and determined approach in following up on overdue accounts and overcoming customer objections.
• Solid understanding and knowledge of debt collection laws to ensure compliance in all recovery activities.
• Experience in customer service to handle customer inquiries and concerns with professionalism.
• Effective time management skills to prioritize tasks and manage multiple accounts.

Roles and Responsibilities

• Contact customers via phone, email, or mail to collect outstanding debts.
• Negotiate payment plans and settlement agreements with customers that are fair and achievable.
• Update customer accounts and track payment progress in our database.
• Handle customer disputes and inquiries promptly and professionally.
• Collaborate with other departments to resolve complex issues that may be delaying payments.
• Ensure compliance with debt collection laws and company policies during all interactions.
• Maintain and improve customer relationships while effectively managing debt recovery.