Company Overview

Conneqt Business Solutions, a leader in ITES Services, IT Consulting, and BPO industry, is headquartered in Bangalore. The company is dedicated to enhancing customer experience by simplifying business processes and creating sustainable value for all. With a team of 5,001-10,000 employees, Conneqt Business Solutions continuously strives to deliver superior results for all its stakeholders. Further details can be found at their website, Conneqt Business Solutions.

Job Overview

Conneqt Business Solutions is seeking a dedicated Junior Debt Collection Field Agent to join our team on a full-time basis. This role requires 06 months to 2 years of relevant work experience and is based in multiple locations including Kancheepuram, Chidambaram, Cuddalore, Kallakkurichchi, Karur, Perambalur, and Thanjavur. The selected candidate will be instrumental in managing and collecting outstanding debts for our valued clients.

Qualifications and Skills

• Proficiency in using mobile communication tools to efficiently manage and track field activities and collections.
• Solid understanding and experience in debt recovery and debt collection strategies. Must be able to meet targets.
• Ability to work independently while maintaining strong accountability for successful recovery outcomes.
• Excellent interpersonal skills for effective communication with clients and team members.
• Expertise in banking collections processes to handle various clients and cases effectively.
• Must have prior experience as a debt recovery agent, familiarity with collections processes, and field work (Mandatory skill).
• Attention to detail and strong organizational skills to manage multiple clients and priorities.
• Ability to handle difficult conversations in a professional manner and negotiate payment terms.

Roles and Responsibilities

• Conduct field visits to negotiate and recover overdue debts from individual and corporate clients.
• Listen to clients’ explanations for non-payment and offer potential solutions or payment plans.
• Document all communication and actions taken to ensure informed and effective follow-ups.
• Meet and exceed individual and team targets for recovery amounts on a monthly basis.
• Build and maintain strong client relationships to encourage timely payments in the future.
• Report to management on recovery progress and provide insights on possible improvements.
• Resolve disputes and discrepancies to achieve a positive outcome for clients and the company.
• Ensure compliance with all legal and company protocols during the debt recovery process.