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Job Overview

The Business Development Executive US Voice Process at Colan Infotech is a full-time, junior-level position based in Chennai. Candidates must have 1 to 3 years of relevant work experience. The role focuses on driving new business and nurturing relationships through outbound calls in a US process-oriented environment.

Qualifications and Skills

• Voice process, outbound calls, and US process experience are a mandatory skill for this role, showcasing hands-on expertise in direct telephonic communication specifically targeting US clients. (Mandatory skill)
• Demonstrated ability in US calling and BPO operations, having actively participated in similar business environments for at least one year.
• Proficient as a business development executive, with knowledge of sales cycles, lead generation, and relationship building with international clientele.
• Strong verbal and written communication skills for seamless information exchange with prospects and internal teams.
• Excellent organizational skills and a proactive approach to maintain an accurate pipeline of leads and client interactions.
• Ability to understand client business requirements and effectively promote relevant IT service solutions from Colan Infotech’s extensive portfolio.
• Competence in handling sales targets, overcoming objections, and negotiating terms with professionalism and clarity.
• Skilled in using CRM tools and following up with prospective clients to maximize conversions and foster enduring relationships.

Roles and Responsibilities

• Initiate outbound calls to potential US-based clients to introduce Colan Infotech’s IT services and generate qualified leads. (Mandatory skill)
• Effectively manage the entire business development process, from prospect identification to appointment setting and closure support.
• Engage in active follow-ups with prospects to nurture relationships and move opportunities through the sales funnel.
• Coordinate with the internal sales team to communicate lead feedback and market trends for process improvements.
• Achieve assigned targets for lead generation and conversions within stipulated timelines.
• Document and track interactions, feedback, and progress using CRM tools, ensuring data accuracy and timely reporting.
• Stay up-to-date with Colan Infotech’s service offerings to present tailored solutions aligning with client’s technological needs.
• Participate in training sessions and team meetings to continuously enhance calling strategies and business development techniques.