We are an end-to-end Customer Experience (CX) solutions provider offering omni-channel solutions along various customer interaction touch-points from customer sales and support through voice and non-voice channels, back office solutions and transformative services and digital marketing. We leverage customer interaction data analytics and technology to help clients derive insights and manage customer interactions. Our clients are diversified across more than 10 industry verticals including high growth verticals such as banking and financial services and e-commerce. We are present in seven cities in India across 16 sites, and service our customers in more than 10 languages including English, Hindi and regional languages.

For more information please visit us at www.cogenteservices.com

Company Overview Cogent E Services is an end-to-end Customer Experience (CX) solutions provider with a strong presence in the IT Services and IT Consulting industry. We offer omni-channel solutions to clients across various customer interaction touch-points. With our data analytics and technology-driven approach, we help clients derive valuable insights and effectively manage customer interactions. Job Overview Fresher: Less than 1 year of experience, Full-Time job in Thane, Maharashtra, India Qualifications and Skills <ul><li>Strong communication skills in English and Hindi</li><li>Ability to speak and understand regional languages is a plus</li><li>Good problem-solving and decision-making skills</li><li>Attention to detail and accuracy</li><li>Ability to multitask and prioritize workload</li><li>Basic computer knowledge and proficiency in MS Office</li><li>Positive and customer-focused attitude</li><li>Ability to work well in a team</li></ul> Roles and Responsibilities <ul><li>Handle inbound and outbound customer interactions</li><li>Provide excellent customer service and support</li><li>Address customer queries, concerns, and escalations</li><li>Process customer orders and requests accurately</li><li>Complete administrative tasks related to back-office operations</li><li>Maintain accurate records and documentation</li><li>Collaborate with team members to meet targets and deadlines</li></ul> Address 4th floor Kalpataru Prime Near Ashar IT road no 16 wagle estate Thane West 400604

Opening ForBusiness Development Executives - Operations Answer inbound calls in a timely and friendly manner Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized serviceProvide information on the company’s products or services and generate interest in the offer Upsell products and services Research needed information using available resourcesProcess orders, forms, and applications Route calls to other team members whenever needed Make relevant notes from customer interactions Identify any issues that customers might be struggling withReport on customer feedback Complete call logs and reports Manage &amp; update customer databases&nbsp;Follow-up on customer calls Boost customer loyalty by offering a proper experience over the phone Job Location - Mangalore (Karnataka) Organisation - Cogent E Services Pvt Ltd Min Qualification - Graduate/Under graduates CTC : Upto ₹144000+ incentives&nbsp;&nbsp; Interested, Please contact below. Name : Nijin- Operations ManagerEmail: nijin.cheeran@cogenteservices.comContact: 8921399461