CLOUDPHYSICIAN

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.

Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. 

As of July 2023, we have cared for nearly 80,000 intensive care patients across 18 states in India and saved numerous lives. Learn more at: www.cloudphysician.net.

JOB DESCRIPTION

We are looking for a highly driven individual to manage our Care Center operations effectively and efficiently. This requires expertise and experience in core operations management, working with various stakeholders to run the operations smoothly, measuring efficiency and optimizing processes. 

This role will be the primary link between the Care Center team (clinical and customer support teams) and the account management team. The Care Center's internal operations are centered around a team of critical care doctors and trained nurses delivering clinical care remotely to multiple ICUs across the country. 

The operations manager’s role in internal operations involves streamlining and augmenting defined processes, auditing, establishing workflows, developing innovative changes to workflows and functioning of the day to day Care Center operations. You will be working closely with the physician and nursing team leaders in addition to the customer support team. Some of your roles would be observational insights in improving clinical team efficiency to enable them to manage patients without compromising quality, owning processes for internal workflow and daily operational audits, restructuring existing and developing new metrics for operational success and cross departmental communications.  

Some of your responsibilities will include identifying key clinical stakeholders on the partner side, facilitating meeting of service deployment timelines, documentation and sending progress reports with the ultimate goal of achieving high quality care delivery and customer satisfaction. 

This role will provide you the opportunity to learn and grow in a fast-paced environment. Cloudphysician is growing rapidly and creating impact at scale and in this role you will be a part of a dynamic organization and industry.

KEY RESPONSIBILITIES

• Responsible for developing, implementing and driving successful operations at the Care Center. This includes managing workflows and escalations across the different teams (physician, nursing, customer support, tech and IT) and managing the roster to ensure continuity of care. 
• Identify and fulfill partner hospital goals and manage workflows. Create and execute communication and clinical workflows specific for a new partner. You will work closely with a physician manager and a nursing manager.
• Proactively address and solve problems so that clinical excellence goals are met. 
• Create, maintain and update a document containing client focussed template based and specific operational information for all partner hospitals.
• Fostering a positive work culture and promoting teamwork.
• Responsible for adequately managing patient load for the clinical team including capacity management. 
• Analyzing and reporting on trends at the Care Center level and at the partner hospital level.  Liaising with the account management teams to ensure relationship management and process improvements at the bedside.  
• Ensuring services performance and scalability. Identify improvement goals.

PREFERRED QUALIFICATIONS

• MBA from a premier university
• Knowledge of organizational effectiveness and operations management
• Highly organized and ability to multitask
• Self-driven and proactive
• Excellent communication and interpersonal skills
• Experience in the healthcare industry will be an added advantage

HOW TO APPLY

• If you are interested, please send your resume to careers@cloudphysician.net along with two references.