Responsibilities:

• Responsible for collecting KYC documents from Partners/Customers and updating loan

account status records.

• Connecting with Partners/Customers to get the right documents in a timely and accurate

way, via phone, email or chat.

• Responsible for verification of the documents received form the Partners/Customers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

• Take accountability to learn and understand about the company products inside and out.

• Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

• Effective communication, Interpersonal skills and confident speaking skills.

• Must be able to effectively communicate and deal with partners/customers.

• Comfortable with multitask, prioritization and time management.

• Comfortable working with targets.

• Adhering to regulatory requirements.

Qualifications/Eligibility:

• Experience working with telephonic document collection team with minimum of one

year in financial services or loan operations

• Knowing Multiple languages will be a added advantage – Hindi, English, Telugu, Tamil,

Kannada, etc

• Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc