Responsibilities:-- - Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product. - Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger - Knowledge of EMS, Flexml,SWIFT, Debug Capture process - Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client. - Responsible for SLA driven Application Monitoring - Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA’s. - Escalate the Incidents/failures to Level2 support as per the defined process. - Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc) of Production applications. - Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc. - He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer. - On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location. - Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically. - On occasion he/she might be required to provide On-Call support during non-business hours. - Need involvement in Automation & Continuous Service Improvement - Guide the business users on any configuration issues related to the application - Regular defect status reporting along with any critical issues that may require senior management’s attention - Follow structured configuration and release processes for applying fixes and software release - Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance. - Should know how to analyze Debug logs - Participate in Automation & Continuous Service Improvement Desired Skills and Experience:- - Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product. - Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting - Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools - Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills - Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support. - Good Problem Solving skills Perform proper handover/knowledge transfer at end of each assignment. - Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations Qualifications: Should hold a Bachelors/Masters Degree in Computer Science / Banking. Fluency in English is a must. Experience 5 to 10 years total experience with 3 to 6 years experience in primary skills. He/she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents with status-reporting and root cause analysis. Ability to work in a high pressure, fast moving and challenging environment External Accreditation: ITIL v3 Foundation as Added Advantage

2- Job Description: experience- 3 to 8

Responsibilities:-- - Be part of Support/Implementation activities of Oracle FLEXCUBE Corporate Core Banking product. - Knowledge of various Flexcube Corporate Modules --Fund Transfer/Payments/Bills & Collection/Letter of Credit/Loans/ General Ledger - Knowledge of EMS, Flexml,SWIFT, Debug Capture process - Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client. - Responsible for SLA driven Application Monitoring - Monitor escalations for L2/L3 Incidents and ensuring closure within the SLA’s. - Escalate the Incidents/failures to Level2 support as per the defined process. - Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc) of Production applications. - Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes etc. - He/she will need to successfully manage Customer Relationship and respond / address any initial escalations from Customer. - On need basis step in to analyze issues and provide L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at Customer location/base location. - Coordinate with all stakeholders including Client IT Team, Support Team, Offshore Development Teams to prepare and provide Status reports to Management / Client periodically. - On occasion he/she might be required to provide On-Call support during non-business hours. - Need involvement in Automation & Continuous Service Improvement - Guide the business users on any configuration issues related to the application - Regular defect status reporting along with any critical issues that may require senior management’s attention - Follow structured configuration and release processes for applying fixes and software release - Work closely with the Infrastructure and Database support teams to ensure that core-banking environment is fully secured and optimized for high performance. - Should know how to analyze Debug logs - Participate in Automation & Continuous Service Improvement Desired Skills and Experience:- - Candidate should have hands-on Implementation and / or production support experience with Flexcube Core Banking product. - Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting - Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools - Hands on Expertise in Microsoft Office tools including Word, Excel Client Facing skills - Experience on implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in production support. - Good Problem Solving skills Perform proper handover/knowledge transfer at end of each assignment. - Support End-of-Day (EOD) and Beginning-of-day (BOD) batch operations Qualifications: Should hold a Bachelors/Masters Degree in Computer Science / Banking. Fluency in English is a must. Experience 5 to 10 years total experience with 3 to 6 years experience in primary skills. He/she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents with status-reporting and root cause analysis. Ability to work in a high pressure, fast moving and challenging environment External Accreditation: ITIL v3 Foundation as Added Advantage