Job Description:

• Candidate with Inbound and outbound voice experience in disbursal operations with banking and lending industry.

• Explaining and convincing the customers about the benefits and offers related to the financial products like Personal Loans & Insurance.

• Understanding the needs of customer and helping the customer to complete the loan process and in collecting required information.

• Convincing the customers on submitting financial documents & statements involve procuring Personal Loans in a timely manner.

• Ability to make customers understand about various Repayment setup (NACH/E-NACH) methods & guide them on the same.

• Convincing the customers on submitting KYC documents & any additional documents as required by Credit/Risk functions.

• Pitching & cross selling of Insurance products to customers by explaining the benefits

and processes involved in insurance activation.

• Verifying all submitted documents and details and guiding the customers throughout the process.

• Following up with prospects and engaging them multiple times to fulfill their financial needs

• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

• Ability to maintain composure in critical situations & deliver target-oriented results

Attributes we are looking for:

• 1+ years of work experience in telesales and relationship manager role with financial service-based company.

• Strong interpersonal and communication skills with the ability to communicate &

convince effectively to a wide range of Customer base.

• Comfortable with flexible shifts.

• Ability to converse in multi-language – English & Hindi is a must

• Time management, Decision making ability, professionalism, Negotiation and convincing

skills.

• Focused on Quality & Target driven approach.

• Fintech Startup experience is an added advantage.

• Knowledge on Loan Process and Products.

• Knowledge on insurance products & processes.