Role Description

- Planning and Implementing Dialer Campaigns across the organization

- Tracking and publishing campaign reports for various departments

- Analyzing dialer data and generating insights for improving communication efficiency

- Continuously engage with operation & other functions in the organization to improving

calling and tracking mechanisms.

- Responsible for supporting quality and operations related MIS & Analytics

- Strong Knowledge on Dialer operation related activity

- Responsible to highlighting abnormalities & fixing issues

Attributes we are looking for

- Any full time Graduate / MBA with 4+ years of business experience in call center or like environment.

- Preferred 4+ year demonstrated leadership experience. Must have experience

managing a stressful and ever changing environment.

- Knowledge of CRM, dialer, Database, Dialer functionality & Analytics tool

- Communicates clearly in verbal and written formats

- Ability to set attainable goals

- Good analytical skills (ability to read MIS and take real time action)

- Ability to work with senior leadership and management teams across business units

- Ability to get on the ground be part of functional teams

- Should be comfortable managing and working with ambiguity and finding solutions fromthe same

- Should be proficient in MS Excel