Responsible for service administration and account maintenance

Manage customer Office365 environment at L2/L3 level

Should know of different licenses in Office 365 and different type of admin groups

Address client connectivity, client software, and mobility installation issues

Good Knowledge of O365 Security and Compliance

Must have Knowledge of FIM / MIM

Exchange Online related to exchange administration

Knowledge of Distribution Group Management, User Mailbox Setup/Delegations, Resource Mailbox Configuration, Mailbox Restorations, Shared Mailbox Setup/Delegations

Good knowledge on Intune, Microsoft Teams, OneDrive

Exposure to exchange hybrid environment.

Knowledge of ADFS Services

Should hold knowledge of various policies related to Exchange.

Maintain & troubleshoot email gateways, anti-spam

Maintain existing Exchange infrastructure (including Mail Gateway)

Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions

Knowledge of Azure AD Connect Services, Object Filtering, Group Filtering

Good knowledge in PowerShell

Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support

Major Responsibility of Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with customer.

Provides support (administration, maintenance) for Microsoft Teams and Skype for Business Service

Desired:

Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.

Performs root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation

Monitor daily operations to ensure continuity of service

Routing/Mail Flow and Set up Installation concepts.

Knowledge of Active Directory