Position: Customer Relationship Executive

Location: Mira Road East, Mumbai

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional to join our team in Mumbai. This is a full-time position ideally suited for candidates with 1 to 3 years of experience. The role focuses on managing customer relationships and enhancing customer satisfaction through effective CRM strategies.

Qualifications and Skills

• Proficiency in Microsoft Dynamics 365 (Mandatory skill) to manage and analyze customer interactions effectively.
• Demonstrated expertise in data analysis (Mandatory skill) to interpret complex data and deliver actionable strategies.
• Strong relationship building skills (Mandatory skill) to maintain and expand our client network effectively.
• Experience with Salesforce is essential for efficiently managing customer insights and enhancing service delivery.
• Proficiency in HubSpot CRM is necessary for tracking marketing campaigns and analyzing sales performance.
• Competency in Zoho CRM is required for automating sales, marketing, and support functions.
• Ability to create detailed customer journey maps to improve client satisfaction and service outcomes.
• Experience with marketing automation is essential for streamlining marketing efforts and increasing ROI.

Roles and Responsibilities

• Manage and enhance customer relationships by implementing effective CRM strategies and techniques.
• Analyze client data to develop targeted marketing initiatives that effectively address customer needs.
• Collaborate with cross-functional teams to ensure seamless CRM integration across all operational processes.
• Identify opportunities to optimize the customer journey by evaluating and improving CRM processes.
• Utilize CRM software to record and track all customer interactions, ensuring data accuracy and accessibility.
• Deliver training and support to staff on CRM systems to improve company-wide usage and efficiency.
• Monitor CRM trends and technologies to keep the company at the forefront of industry advancements.
• Produce regular reports on CRM activities and performance metrics, providing insights to management.