CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 400 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco . We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003. CIK's initiative is to provide innovative, inexpensive and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 250,000 customers as of December 31, 2021. Major products include High Speed Cable and DSL Internet, FTTB, Digital Home Phone, IP TV, Long Distance and Home Security Monitoring Services. As one of the fast growing companies in Canada, CIK continues to look to the future to develop innovative telecommunications products. CIK offers new services, all at affordable prices and at a high level of service, and strives make our customers' experience, a most enjoyable one. Interested in joining the team? Send your resume to hr.cik@ciktel.com

We hiring for Graduates, fresher or experienced candidates with ExcellentCommunication skills for Voice process for Okhla Location. Designation: Technical Support Associate -Voice CIK Telecom Centre Pvt. Ltd.CIK Telecom was founded in 2003 in Toronto, Canada, emerging from theadvanced technologies and research from Onet System Inc., a leadingconsulting company in Canada specializing in telecommunications. CIKemploys more than 300 staff with offices located in Canada, United States,China, Vietnam, India, and Morocco. We have local support centres in eachof the major cities in Canada. CIK is registered as a licensed carrierwith the CRTC (Canadian Radio-Television and TelecommunicationsCommission) since 2003. Roles &amp; Responsibilities:Deliver service and support to end-users using and operating automatedcall distribution phone software.Interact with customers to provide and process information in response toinquiries, concerns, and requests about products and services;Gather customer’s information and determine the issue by evaluating andanalyzing the symptoms;Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,switch, Sip configuration;Diagnose and resolve technical hardware and software issues involvinginternet connectivity, IPTV, VOIP, basic trouble shooting and more;Need to know only basic trouble shooting of Domestic routers, Mac ID andwindows.Knowledge about DNS, Basic network trouble shootingResearch required information using available resources;Follow standard processes and procedures;Offer alternative solutions where appropriate with the objective ofretaining customersOrganize ideas and communicate oral messages appropriate to listeners andsituations;Follow up and make scheduled call backs to customers where necessary;Stay current with system information, changes and updates. Senior Technical Support Representative (Internet Connectivity) For Level 1.2 Technicians:Diploma or Bachelor Degree, and Major is related to Computer science orNetworking. Understanding the DSL Technology and familiar with Modem/Router connections.Ability to read/speak/write English fluent and no accent issue forcommunication.Ability to communicate clearly and professionally, both verbally and inwriting.Ability to use the basic DOS Command for network trouble shooting.Ability to empathize and professionally troubleshoot and resolvecustomer’s issues.Fast learner and always willing to follow up the request from Management.Backgrounds of networking trouble shoot.Working experience of Networking/VOIP service/IPTV.Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup andconfiguration. Optional:Technical Engineer/Senior Level Technician of Network system/popular VOIPSystem Such as: Avaya Phone System or Jadoo TV System support.Certificate of: CCNA or CCNP. Requirements:*Candidate should be flexible for 24*7.*Knowledge about the principles of customer handling.*Proper phone etiquette.*Ability to speak and write clearly and accurately.*Strong communication skills.*Proficiency in typing speed and grammar.*Position requires the use of headset and candidate should be open for thesame. Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am &amp; 2:30am to 11:30am.Working Days- 5 daysCo. Website – <a href="https://www.ciktel.com/AboutUs/Career" rel="noopener noreferrer" target="_blank">https://www.ciktel.com/AboutUs/Career</a> Interested candidates can send their resumes on <a href="https://mail.ciktel.com/squirrelmail/src/compose.php?send_to=hr.india%40ciktel.com" rel="noopener noreferrer" target="_blank">hr.india@ciktel.com</a>. Both Ways Cab FacilityNeed to be from the respective hiring zones to avail cab facility. Location- Delhi (Okhla Phase3) Feel free to contact us for further clarification. Regards, Tanuja Tiwari Human Resources Extn. No. 4183 +91 9599192458 <a href="http://www.ciktel.com/" rel="noopener noreferrer" target="_blank">http://www.ciktel.com</a>

CIK Telecom Inc.

Technical Support Representative