We are an independent, non-governmental and non-profit organization working for the holistic development of neglected and needy children.Growing up in poverty, kids face tough challenges: hunger and malnutrition, limited access to education and medical services, gang violence, social discrimination and isolation. But it doesnt have to be that way. Together, we can transform the lives of children in poverty. It starts right here, right now when you help a child.Child Support Foundation is an NGO registered under Indian public trust act. This trust is formed with an intention of supporting neglected and needy children in Karnataka we at child support foundation mainly focus on over all holistic development of under privileged kids.

<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Previous experience in a customer support role</li><li>Track record of over-achieving quota</li><li>Strong phone and verbal communication skills along with active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>High school degree</li><li>Previous experience in a customer support role</li><li>Track record of over-achieving quota</li><li>Strong phone and verbal communication skills along with active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>High school degree</li></ul>

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.<ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul>

Child Support Foundation

Call Center Specialist

Telesales Representative