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Executive - Inbound / Outbound Calling

Bangalore Urban
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Sep 26 2023

About the Job

Skills

inbound
outbound
calls
Customer Follow-Up
Communication
scripts

We are looking for a Executive - Inbound / Outbound Calling  that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

High school degree

About the company

A world of fine Jewelry.

Industry

Luxury Goods & Jewelr...

Company Size

51-200 Employees

Headquarter

Bangalore

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