Introducing Chettinad Tiles: Embrace the Timeless Art of Vibrant Flooring. We are artisans and postgraduate engineers on a mission to revive the exquisite tradition of Athangudi Tiles. Handcrafted with passion in Athangudi village, our vibrant, durable tiles infuse homes with unmatched character and charm. Embrace the beauty of vintage craftsmanship and sustainable living with Chettinad Tiles – where art and quality converge to create floors that last for generations.

Want to join the team of the fastest-growing modern-era artistic handcrafted tile manufacturers? Here is your chance! We're hiring a Sales and Customer Relations Specialist! If you're passionate about sales, customer service, and growth, we want YOU! Apply now!"

Job Type: Full-time

Shift: Day

Benefits: Paid Time Off, Paid Sick Time

Supplemental Pay Types: Joining bonus, Incentive, Yearly bonus

Work Schedule:

• Timing: 9:30 AM - 6:30 PM
• Days: Monday - Saturday

Location: Royapettah, Chennai

Roles and Responsibilities:

• Responsible for dialling and answering phones and explaining the products and services offered by the company.
• Generating customer leads and prospecting potential customers using scripts.
• Achieving the monthly sales target.
• Obtaining customer information and other relevant data to create a lead list report for future use.
• Asking questions to the customer and understanding their specifications, resolving queries and issues related to the products and services promptly
• Regularly maintaining the customer database.
• Suggesting solutions based on customer needs and requirements.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Following communication procedures, guidelines, and policies.
• Going the extra mile to engage customers and build lasting relationships.
• Attending the showroom daily, handling all incoming showroom customers, explaining the products, services, and rates, and converting them into sales leads.
• Conveying customer information and requirements to the general manager at the factory and working in unison with the manager.
• Needing to make travel plans for labourers to go to various customer locations, looking for logistics solutions, booking hotel rooms, booking train and bus tickets, and coordinating with customers, labourers, and transporters. Being available for calls outside business hours during emergencies.
• Overseeing projects from the initial customer call until completion.
• Managing customer messages and interactions on social media platforms, such as Instagram, and responding to messages and comments daily.
• Posting videos on YouTube in a timely manner and maintaining an engaging page.

Skills and Qualifications:

To excel in this role, you should possess the following skills and qualifications:

• Ability to multi-task, prioritize, and manage time effectively.

• Preferably 2 year of prior experience in sales and technical support.

• Proficiency in MS Excel and Canva (Preferred)

• Languages: English (speak, read, write is a must), Tamil (spoken is an added bonus), Hindi (spoken is a must).

• Having your own phone and laptop is a plus.