Caterspoint delivers Hand-Crafted comfort food at your door-steps. A concept of Innovative and Guilt-free Products with wide range of options to choose from.


TITLE: Customer Support Executive(MALE)JOB LOCATION: Ghitorni, New Delhi&nbsp;Company DescriptionCaterspoint is a food delivery service located in New Delhi, offering hand-crafted comfort food made from innovative and guilt-free products, all delivered straight to our customers' doors. We are looking for a professional who can join our team as a customer support executive and provide assistance with product and service inquiries, handle complaints and resolve conflicts professionally. Customer service executives must have excellent communication and problem-solving skills, be able to multitask and remain courteous in difficult situations.Responsibilities: 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handling Calls:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle incoming customer calls related to food order details, inquiries, and complaints.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide relevant information and assistance to customers.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Issue Resolution:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address customer issues promptly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Devise clear and user-friendly solutions to problems.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Satisfaction:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct customer satisfaction surveys to identify areas for improvement in the company’s services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Foster positive relationships with customers.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalation and Documentation:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and escalate priority issues to the relevant departments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document all call information accurately for reference and follow-up.Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1-2 years of experience in Front-line customer service experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong communication and interpersonal skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer service-oriented, proactive and resourceful ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preferably from the food service industry.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good verbal, and written communication skills and active listening skills ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good working knowledge of MS Office&nbsp;&nbsp;&nbsp;&nbsp;

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Cloud Kitchen 23&nbsp; Outlet Magr SM Packaging Helper Commi 3 Commi 2 House K DLF &nbsp; 1 &nbsp; 1 2 &nbsp; &nbsp; Sohna &nbsp; &nbsp; 2 2 2 &nbsp; &nbsp; Sec-52 Noida &nbsp; &nbsp; 1 &nbsp; 1 &nbsp; 1 Sec-141 Noida &nbsp; 1 2 2 1 &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Malviya &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Ashram &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Dwarka &nbsp; 1 &nbsp; 1 &nbsp; 1 &nbsp; Vasant kunj &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Patel Nagar &nbsp; 1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; KKD &nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; 1 Sec-83 &nbsp; &nbsp; 1 2 1 &nbsp; 1

<ol><li>Operations Management: Manage day-to-day operations of the Cloud Kitchen facility. Implement and streamline standardized processes to enhance efficiency and productivity. </li><li>Kitchen Inspection: Regularly inspect kitchen equipment to ensure proper functioning. Follow the procedures as laid down to smoothen up the operations work. </li><li>Stock Management: Order, receive, and stock, kitchen items following FIFO (First In, First Out) and FEFO (First Expired, First Out) standards.</li><li>Safety and Sanitation: Maintain a healthy and safe environment by adhering to sanitation regulations and organizational standards.</li><li>Customer Complaints: Address customer complaints, conduct root cause analysis, and implement strategies to prevent future issues.</li><li>Efficient Operations: Multitask by taking orders, packing efficiently, and serving safe and hygienic food to customers.</li><li>Scheduling and Coverage: Ensure proper employee schedules to maintain customer service standards.</li><li>Inventory Coordination: Monitor inventory levels and coordinate replenishment to prevent stockouts. Collaborate with the outlet or shift manager for inventory-related processes.</li><li>Effective Communication: Stay informed about management updates and effectively communicate them to the team.</li><li>Professional Standards: Uphold dress code, grooming standards, and punctuality in the outlet.</li></ol>Requirement and Skills:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of various computer software programs (MS Office, restaurant management software, POS)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leadership skills - Ability to lead and motivate a diverse team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operational Efficiency - Keeping a track record of improving operational processes.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer satisfaction - Focus on enhancing customer experience with different strategies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communication - Clarity and effectiveness in communication, both written and verbal.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Compliance - Understanding and adherence to health and safety regulations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Industry Knowledge - Understanding of current trends and challenges in the Cloud Kitchen space.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adaptability - Ability to adapt to changing market trends and business environments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team Management - Effectiveness in recruiting, training, and leading a cohesive team.

A kitchen helper plays a crucial role in supporting the kitchen staff and ensuring smooth daily operations in a restaurant or other food service establishments. Here's a typical job description for a kitchen helper:Job Title: Kitchen HelperJob Summary: As a kitchen helper, you will assist in the preparation of food items and set up allocated stations for menu items. You will be responsible for maintaining cleanliness and sanitation standards for all kitchen areas and food storage spaces, including the removal of garbage and cleaning of kitchen equipment and utensils. Your role will also involve supporting kitchen staff in food preparation tasks during peak hours.Key Responsibilities:<ol><li>Food Preparation Assistance: Assist kitchen staff in preparing food items such as cutting, chopping, peeling, and sorting ingredients.</li><li>Station Set-up: Set up workstations with all needed ingredients and cooking equipment.</li><li>Cleaning and Sanitization: Ensure that all kitchen surfaces, equipment, and floors are kept clean and sanitized at all times. This includes washing dishes, cleaning utensils, and organizing storage areas.</li><li>Stock Management: Assist in receiving and stocking deliveries, rotating food supplies, and monitoring inventory levels.</li><li>Assistance During Service: Support kitchen staff during peak hours by taking on tasks such as monitoring cooking times for food items, preparing salads and appetizers, and assembling dishes according to restaurant recipes and specifications.</li><li>Compliance: Adhere to all sanitation and food safety standards and regulations, including proper food handling techniques and maintaining a clean and orderly kitchen environment.</li><li>Team Collaboration: Work closely with cooks, chefs, and other kitchen personnel to ensure teamwork and efficient operation of the kitchen.</li></ol>Requirements:<ul><li>Previous experience in a kitchen environment or food preparation role is preferred but not required.</li><li>Knowledge of health and safety regulations and practices.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Strong communication skills and ability to work well with others in a team-oriented environment.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays.</li></ul>Physical Requirements:<ul><li>Ability to stand for long periods and lift heavy objects (up to 50 lbs) as needed.</li><li>Stamina and endurance to work in a hot and fast-paced kitchen environment.</li></ul>Education:<ul><li>High school diploma or equivalent preferred.</li></ul>Additional Notes: This job description outlines the general duties and responsibilities typically assigned to this position. Duties may vary depending on the specific needs of the kitchen and restaurant.Working Conditions:<ul><li>Kitchen environment with exposure to various cooking equipment and tools.</li><li>Fast-paced and sometimes high-pressure setting during peak hours.</li></ul>Salary:<ul><li>Typically hourly wage, varies based on experience and location.</li></ul>This description serves as a guideline and may be adjusted according to the specific requirements&nbsp;