Company Overview

Cartrabbit is redefining E-Commerce with simplified solutions, offering flexibility to build online businesses. Headquarters in Coimbatore, Tamil Nadu, India.

for more inormation visit : http://cartrabbit.io/

Job Overview

Junior Product Support Engineer role with 1-3 years of experience in Coimbatore, Tamil Nadu, India. Full-Time/Hybrid employment. Salary Range: Competitive. Cartrabbit: Redefining E-Commerce with simplified solutions. 11-50 employees in IT Services and Consulting sector.

Qualifications and Skills

• Effective communication skills
• Experience in technical support and customer service
• Experienced in working in International customer handling
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Adaptability and willingness to learn

Roles and Responsibilities

• Provide technical support to customers for SaaS product implementation and product related queries
• Troubleshoot and resolve customer inquiries via phone, email, and chat
• Collaborate with the product development team to escalate and resolve complex issues
• Document and track customer issues and resolutions
• Conduct product training sessions for customers
• Participate in product testing and feedback sessions

Job Specification:

1. Should be flexible to work in Night Shifts ( rotational)