Any Degree

Freshers also can apply

Languages: Excellent English & German

Salary: Up to 4 LPA (Based on Skill Set) 

Rotational Shift with 2 way cab

Immediate Joiners Required

Ideal candidate

• A University Degree

• Excellent communication skills

• Honesty and integrity

• Customer Service

• Positive attitude

• Accuracy and attentive to details

• Quick and conclusive decision-maker.

Roles and Responsibilities:

Take ownership of customer issues

Customer service reps must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

Troubleshoot problems and see them through to resolution

It’s important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.

Escalate unresolved issues to the appropriate internal teams

A lot of times in customer support, there are issues which are highly technical or beyond the scope of what a service rep can handle on the spot. For such cases, the support agent needs to make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.