Customer Service Associate_Inbound Job Details &amp; Requirements Designation: Customer Service AssociateProcess Type- VoiceExperience- 3 to 6 months experience (Preferable)Qualification- Any Graduate/HSCJob Type: Full-timeSalary: ₹12,000 - ₹20,000 per monthGender: Male &amp; Female BothShift: Rotational Day Shift (10am to 7:30pm) Any 8 hours shiftNumber of Vacancies: 10 Requirements:Should be ready to work for the Voice processMust have a excellent command &amp; fluency in EnglishClarity of speech and thought is expected with basic computer knowledge.Ready for rotational shifts &amp; rotational week offs.Immediate joiners Preferred. Job Description&nbsp;Answer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.Maintain accuracy of all data and verify the same for all customer servicesProven customer service/support experienceStrong phone contact handling skills and active listeningFamiliar with CRM systems and practicesExcellent communication and presentation skills.Manage time effectively.

DGEJob brief:&nbsp;We are looking for candidates who will be working as a DEMAND GENERATION EXECUTIVE. The successful candidate will be able to accept ownership for effectively making outbound calls, web research on publicly available domains, setting up appointments with prospects, meeting internal quality standards.Responsibilities•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow communication scripts when handling different topics•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build sustainable relationships and engage clients by taking the extra mile•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep records of all conversations in our database in a comprehensible manner•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Frequently attend inhouse educational seminars to improve knowledge and performance level•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet personal/team quality and quantity targetsRequirements•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in a customer support role •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Freshers with excellent communication skills will also do•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong phone, verbal communication skills and active listening skills•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with basic knowledge of Microsoft office•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Client focus and adaptability to different personality types•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to multi-tasking, set priorities and manage time effectively•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Min. qualification 12th / 10th + 3years (Diploma)•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willing to work in rotational shifts mostly into night shiftsCan join us Immediately.

Customer supportFix Day shift for Femalesrotational shift for MaleSalary - 13000 to 23000/ Monthexcellent communication in English &amp; HindiNo Transport2 Rounds Interviewsface to face interviewswork from office only. HR Riya7439064294 Building and maintaining profitable relationships with key customers.Ø&nbsp;&nbsp;Overseeing the relationship with customers handled by your team.Ø&nbsp;&nbsp;Resolving customer complaints quickly and efficiently.Ø&nbsp;&nbsp;Keeping customers updated on the latest products in order to increase sales.Ø&nbsp;&nbsp;Expanding the customer base by upselling and cross-selling.Ø&nbsp;&nbsp;Understanding key customer individual needs and addressing these.Ø&nbsp;&nbsp;Proficient in all Microsoft applications.Ø&nbsp;&nbsp;Superior product knowledge.Ø&nbsp;&nbsp;A team player with leadership skills.

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