Only candidate has fullfill the job requirements can apply.

As a Technical Support Engineer you will be responsible for:

•        Helping resolve issues raised by internal users, at any time

•        Responding to issues raised by chat or over the phone

•        Contributing to a 24/7 team (in shifts)

•        Evaluating situational urgency and, if needed, educating users how to properly report issues

•        Applying quick fixes when possible and investigating possible root causes

•        Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes

•        Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution

•        Maintaining the Support Runbook documentation along with the Development teams

•        Communicating trend analysis to the product team

Job requirements

●    Solid Computer Science fundamentals, excellent problem-solving skills.

●    Competency in Java programming

●    Good at communicating, in written form, complex issues to both technical and non-technical audiences

●    Bachelor’s or Master’s degree in Computer Science or related field from a top university.

●    Able to work within the GMT+8 time zone

What we offer

●    An exciting and passionate working environment within a young and fast-growing company

●    The opportunity to work with a high performing team

●    A competitive salary package

●    The ability to work from anywhere in the world (assuming a stable internet connection)

●    The chance of being a fundamental part of the team and make a difference

What will the process look like?

●    Application: you will submit an online application form, which will take you less than 10 mins to complete

●    Test: you will take a 60 min online test

●    Interview: there will be 1-2 rounds of interviews