Company Overview

Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a dynamic organization in the Education industry with a workforce of 51-200 employees. Our mission is to provide end-to-end consultancy services, connecting talent with opportunity through innovative approaches and a deep understanding of the educational sector's needs.

Job Overview

We are seeking a Telesales Executive for our Andheri location. This is a full-time, fresher-level position, requiring candidates with no prior work experience. The role involves engaging with potential customers, understanding their needs, and providing suitable educational consultancy solutions.

Qualifications and Skills

• Proficiency in CRM Software to efficiently manage and analyze customer interactions and data throughout the customer lifecycle.
• Understanding of telecommunication systems to be able to handle inbound and outbound calls effectively.
• Basic data entry skills to accurately record customer information and sales processes into our database.
• Knowledge of lead generation techniques to identify and initiate contact with potential customers effectively.
• Problem-solving skills to address customer queries and concerns, providing effective resolutions promptly.
• Strong time management abilities to handle multiple customer interactions and sales processes within deadlines.
• Active Listening (Mandatory skill) to understand customer needs and tailor solutions accordingly.
• Customer Relationship Management (Mandatory skill) to build and maintain positive customer relationships.

Roles and Responsibilities

• Conduct telephonic interactions with potential customers to introduce our services and identify their needs.
• Use CRM Software to document and track customer interactions and sales progress efficiently.
• Implement lead generation techniques to expand customer base and achieve sales targets.
• Provide detailed information about our services, answering queries to convert leads into customers.
• Regularly update and maintain accurate records of customer details and interaction history.
• Collaborate with team members to refine and enhance sales techniques and strategies.
• Address customer concerns or objections effectively, providing solutions or escalating as needed.
• Follow up on leads and closures to ensure successful client onboarding and satisfaction.