Company Overview

Career Craft Consultants India Pvt Ltd is a dynamic company in the Education industry, based in Gujarat. With a dedicated team of 51-200 employees, we aim to deliver exceptional educational consultancy services. Our commitment is to drive customer satisfaction and professional growth while enhancing educational opportunities.

Job Overview

We are seeking a Junior FEMALE Receptionist to join our team on a full-time basis in Vadodara. The ideal candidate will possess a minimum of 1 to 3 years of relevant work experience. This role requires a highly organized and customer-oriented individual who can manage front desk operations and handle student enquiries efficiently.

Qualifications and Skills

• Proven experience in front desk operations and managing reception duties effectively for at least one year.
• Strong knowledge and proficiency in MS Office applications, ensuring smooth handling of daily administrative tasks.
• Experience with call handling, ensuring that all communications are professional and customer-friendly.
• Ability to manage student enquiries with a focus on providing accurate information and exceptional customer service.
• Familiarity with CRM software to efficiently track and manage customer relationships and interactions.
• Excellent customer service skills to ensure client satisfaction and to build lasting professional relationships.
• Strong organizational skills with the ability to multitask and prioritize tasks efficiently within a busy environment.
• Effective communication skills, both written and verbal, to ensure clear and concise exchange of information.

Roles and Responsibilities

• Managing all front desk activities, ensuring the reception area is presentable and welcoming for visitors.
• Handling all incoming calls and redirecting them to the appropriate department or individual efficiently.
• Responding promptly to student enquiries and providing relevant information and assistance as needed.
• Maintaining client records and ensuring data is updated accurately in the CRM system.
• Coordinating with internal departments to facilitate efficient workflow and communication.
• Supporting administrative tasks, including document management, scheduling, and filing, as required.
• Assisting in organizing company events and ensuring smooth execution of plans as part of the team.
• Continuously seeking opportunities to enhance customer service quality and operational efficiency.