Company Overview

Career Craft Consultants India Pvt Ltd is a dynamic organization in the Education sector, headquartered in Gujarat and employing 200+ professionals. The company is committed to delivering excellence in educational consulting and career services. Learn more at careercraftconsultants.co.in.

Job Overview

The Front Desk Executive will serve as the initial point of contact for visitors and clients at the Vadodara office, ensuring a professional and welcoming environment. This full-time junior-level role requires candidates with 1 to 3 years of relevant experience who are skilled in handling front desk operations and administrative tasks, supporting the efficient functioning of the office.

Qualifications and Skills

• Reception Management (Mandatory skill): Demonstrated expertise in managing a busy front desk, ensuring smooth visitor flow, and maintaining organized reception operations.
• MS Office (Mandatory skill): Proficiency in using MS Office applications such as Word, Excel, and Outlook for documentation, scheduling, and communications.
• Communication Skills (Mandatory skill): Excellent verbal and written communication abilities for handling inquiries and providing information professionally.
• Record Keeping: Efficient at maintaining accurate records of visitor details, appointments, and internal communications for reference and compliance.
• Telephone Etiquette: Skilled in answering and routing calls politely, taking accurate messages, and delivering clear information to callers and staff members.
• Visitor Management: Experience in welcoming guests, issuing visitor passes, and ensuring that security procedures are followed at all times.
• Data Entry: Accurate and fast data entry skills for maintaining various logs, updating records, and ensuring data integrity for office operations.
• Greeting Customers: Ability to create a positive and professional first impression by courteously greeting clients and addressing their queries promptly.

Roles and Responsibilities

• Act as the first point of contact for all visitors and clients, providing a warm welcome and ensuring a positive guest experience.
• Manage incoming calls, direct them appropriately, and provide necessary information as per queries in a courteous and efficient manner.
• Maintain up-to-date records of visitors, calls, and appointments in both physical and electronic formats for smooth daily operations.
• Assist in scheduling and coordinating internal meetings, interviews, and appointments as required by staff and management.
• Ensure the reception area remains organized, presentable, and equipped with necessary materials including forms, brochures, and stationery.
• Support administrative functions by managing courier handling, mail distribution, and other related front office duties.
• Enforce visitor management protocols and security procedures to safeguard company premises and sensitive information.
• Collaborate with other departments for office coordination and provide ad hoc support to administrative teams whenever required.