Company Overview

Career Craft Consultants India Pvt Ltd is a leading firm in the education industry, headquartered in Gujarat. With a dedicated team of 200+ professionals, the company provides innovative solutions and services to foster growth and excellence in learning and careers. Learn more at careercraftconsultants.co.in.

Job Overview

The CRM Implementation Officer will play a pivotal role in deploying, optimizing, and supporting CRM initiatives for Career Craft Consultants India Pvt Ltd. Based in Vadodara, this full-time, mid-level position is suited for candidates with up to 6 years of experience who are passionate about leveraging CRM systems to drive educational engagement and operational success.

Qualifications and Skills

• Demonstrable expertise in CRM Implementation (Mandatory skill) with hands-on experience in configuring, customizing, and deploying CRM platforms for process optimization.
• Strong background in User Training (Mandatory skill) to design, develop, and deliver engaging training modules for diverse user groups within the organization.
• Proven capability in Reporting & Dashboards (Mandatory skill) for creating and maintaining comprehensive analytics, visual reports, and performance dashboards.
• Proficient in Requirements Gathering through interacting with stakeholders to document business needs and align CRM functionalities to support strategic objectives.
• Experience in Data Migration procedures, ensuring seamless and secure transition of data from legacy systems to CRM environments.
• Ability to drive Process Improvement by identifying bottlenecks and proposing effective CRM-enabled workflow enhancements.
• Hands-on experience with Microsoft Dynamics, including customization and integration to support unique organizational processes.
• Skilled in Data Analysis to interpret user requirements, monitor CRM usage, and identify trends or areas for increased efficiency.

Roles and Responsibilities

• Lead the implementation and continuous improvement of the CRM platform, ensuring it aligns with organizational goals and educational strategies.
• Conduct thorough requirements analysis with stakeholders to translate business needs into CRM functionality.
• Plan and execute user training sessions, develop documentation, and provide ongoing support to ensure effective CRM adoption.
• Facilitate data migration from legacy systems, maintaining data integrity and resolving migration challenges smoothly.
• Create, update, and analyze reporting tools and dashboards to provide actionable insights for management and other departments.
• Work closely with IT, marketing, and academic teams to integrate CRM processes across multiple functions.
• Monitor CRM usage and feedback, troubleshooting issues promptly while driving best practices across the organization.
• Propose and implement process improvements that enhance CRM usability, user engagement, and business outcomes.