Job Description: Process Associate (Night Shift)

Location: Sec V, Salt Lake, Kolkata

Job Type: Full-time

Shift Timing: US Shift (5:30 PM - 7:00 AM; Any 9.5 hours)

About the Role

We are looking for a Process Associate to join our dynamic team. This role requires individuals with excellent communication skills and a customer-focused approach to handle processes efficiently in a fast-paced environment. If you have a passion for problem-solving, strong attention to detail, and a willingness to work night shifts, we encourage you to apply.

Key Responsibilities

• Customer Interaction: Handle customer inquiries through various communication channels, ensuring prompt and accurate responses.
• Process Management: Execute assigned tasks efficiently while adhering to organizational policies and processes.
• Problem Solving: Address and resolve customer concerns, escalating complex issues to the appropriate department when necessary.
• Data Management: Accurately update and maintain records of customer interactions in the system.
• Collaboration: Work closely with team members and supervisors to meet quality and performance goals.
• Continuous Improvement: Identify process gaps and suggest improvements to enhance overall efficiency.

Skills and Qualifications

• Education: A bachelor’s degree in any field (preferred but not mandatory).
• Communication Skills: Exceptional verbal and written communication in English.
• Adaptability: Willingness to work in night shifts to align with US time zones.
• Problem-Solving Skills: Ability to think critically and resolve customer issues effectively.
• Tech-Savvy: Familiarity with basic computer applications and the ability to adapt to new software.
• Team Player: Strong interpersonal skills to collaborate and contribute positively to the team environment.

Perks and Benefits

• Salary: ₹15,000 - ₹19,000 (Gross Salary).
• Night Shift Allowance: Additional cab allowance for commute during night shifts.
• Professional Growth: Opportunities to develop skills and grow within the organization.
• Supportive Environment: Work in a positive, inclusive, and team-oriented workplace culture.

Why Join Us?

This role is a great fit for individuals looking to build their careers in a professional environment that values learning, collaboration, and innovation. As a Process Associate, you will have the opportunity to:

• Gain hands-on experience in handling processes and customer interactions.
• Enhance your problem-solving, communication, and time-management skills.
• Be part of a supportive team that recognizes and rewards contributions.

Application Process

If you meet the qualifications and are excited about the opportunity, please share your resume via WhatsApp at 9867044929. After reviewing your application, we will reach out to discuss the next steps.

We look forward to welcoming dedicated and enthusiastic professionals to our team!