Relationship Manager For book publication Company in sector 4,Gurgaon



Junior (1 to 3 years)
2L - 4L (Per Year)
Posted on Jan 17 2023

About the Job


Relationship Manager
Customer Relationship Management (CRM)
Client Relations

Requirement : Relationship Manager

Roles and Responsibilities 

  1. Ticket: will respond to tickets generated by students
  2. Live chat- live chat to respond students issues, sales query, complaint, update etc related to books, courses, test pass, upcoming books, e-books related issues
  3. Outbound and inbound phone calls
  4. email
  5. whatsapp
  6. Telegram channels
  7. Other social media respond, promotion
  8. Blog writing
  9. Digital Marketing
  10. Bookshops keepers engagement activities like new book launch messages
  11. Data management
  12. feedback collection
  13. Error correction in books- management
  14. courses management

Skills required:

1. Excellent written communication skills

2. Good communication skills

3. Voice clarity

4. Good command of excel and data analysis

5. Analytical skills 

Education: MBA Full time 

Experience: 1-2 year experience in education/ call center/BPO/ banking/hospitality/service /etc

Sex: male or female

Age limit: Max. 30 years

Joining: within max. 15 days

Job Location: Pinnacle office, MM Tower, Railway road Gurgaon

Working days: Monday to Saturday: 9am-5pm, in case extra work, over time is paid

Location: sector 4, Railway Road, Gurgaon 12206

About the company

Capital Placement Services Gurgaon is an emerging leader in Executive Search. Capital Placement Services Gurgaon is building a tradition of providing professional, personalized, high quality services, tailor made to suit your individual needs and requirements. We have experience in both IT and non-IT Sectors such as FMCG, Retail, Telecom, Manufacturing, HealthCare, Banking, Insurance, Financial Se ...Show More


Human Resources Services

Company Size

2-10 Employees



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