Call Center Supervisor
Call Center Supervisor36
Applications
36
Applications
Gurugram
Full-Time
Junior: 1 to 3 years
₹ 1.2L - ₹ 2.4L (Per Year)
Posted on Aug 05 2022
Not Accepting Applications
About the Job
Skills
Responsibilities
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Requirements and skills
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
Roster Timetable
30%Calling
70%Email Communication
About the company
Capital Placement Services Gurgaon is an emerging leader in Executive Search. Capital Placement Services Gurgaon is building a tradition of providing professional, personalized, high quality services, tailor made to suit your individual needs and requirements. We have experience in both IT and non-IT Sectors such as FMCG, Retail, Telecom, Manufacturing, HealthCare, Banking, Insurance, Financial Se ...Show More
Capital Placement Services Gurgaon is an emerging leader in Executive Search. Capital Placement Services Gurgaon is building a tradition of providing professional, personalized, high quality services, tailor made to suit your individual needs and requirements. We have experience in both IT and non-IT Sectors such as FMCG, Retail, Telecom, Manufacturing, HealthCare, Banking, Insurance, Financial Services, and Research among others. Our forte is in identifying talent for Senior Management positions as well as Middle Management levels.
We undertake placements for both Domestic and International clients, and have ongoing engagements with several large MNC's within India and abroad. We operate through domain-specialist teams spread across the country, providing high quality permanent staffing services .Our success is our ability to connect the right people to the best Companies.
We are a well established and professionally managed Manpower Placement Consultants specializing in placement of managerial personnel across a wide spectrum of skills and functions. We have been in the industry for a decade and have been providing quality service to our clients across various industries. Our role begins with the client's need and we go to great lengths to understand the nature and complexity of the client's business. It is this power that helps us to provide our clients with candidates who are of the right profile.
We have huge data bank of candidates in all fields at all levels. ...Show Less
Industry
Human Resources Services
Company Size
2-10 Employees
Headquarter
Gurgaon
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