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Chat Support

Hyderabad
Full-Time
Fresher: Less than 1 year
2L - 3L (Per Year)

About the Job

Skills

telemarketing
Customer Service
customer care executive

Key Responsibilities: 

  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings


Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team

About the company

Call For Jobs is the fastest growing staffing provider in India. With over 5 years of experience, we have mastered the manpower business, focusing on every aspect of hiring and workforce management. Our services span across general staffing, integrated facility management and HR technology. Our Strengths: 1. We have extended our services to around 50+ clients. 2. A Technology Oriented Company ...Show More

Industry

Banking

Company Size

201-500 Employees

Headquarter

Hyderabad

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