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Phone Banking Officer
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Phone Banking Officer11
Applications
11
Applications
About the Job
Skills
Customer Engagement: Continuous engagement with the portfolio customers mapped
as per the contact policy, with accurate & complete capture of interaction details.
∙Call handling as per defined standards.
∙Accurate resolution for customer queries.
∙Promoting Digital Banking services for a superior customer service experience.
∙Profiling of customers in order to aid right cross-servicing of Bank products
∙Accurate logging and resolution of complaints.
∙Attrition control of customers.
∙Regular interactions with the customers and pro-actively assessing customer needs.
∙Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
∙Ensure portfolio quality of relationship while racing considering eligibility.
About the company
Industry
Banking
Company Size
201-500 Employees
Headquarter
Hyderabad
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